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Free shipping over ₹1,999 · 7-day size exchanges
IndigoTheory

Exchange Policy

We don't accept returns or give refunds on delivered orders. We do exchange jeans that arrive with a manufacturing defect, or in a size that doesn't fit.

What we exchange

  • Manufacturing defects: for example a torn seam, a broken zip or button, a fabric flaw, or the wrong item sent.
  • Size issues: the jeans don't fit and you'd like a different waist size of the same design.

Exchanges are for the same design and are subject to availability.

Conditions

Every one of these must be met for an exchange:

  • You contact us within 7 days of delivery.
  • You recorded a clear, continuous, unedited video while opening the package, starting from the sealed parcel and showing the jeans and their tags. Without this unboxing video we can't accept an exchange request.
  • The jeans have not been worn, washed or altered, and have no stains, perfume or odour.
  • All original tags are attached and intact, and the jeans are sent back in their original packaging.

We inspect every pair when it reaches us. If it doesn't meet these conditions, we'll send it back to you and the exchange won't go ahead.

Shipping charges

  • Defects: free. We cover the pickup and the delivery of your replacement pair.
  • Size exchanges: the shipping charges for the pickup and for delivering the replacement are paid by you. We'll confirm the amount before we arrange the pickup.

How to request an exchange

  • Contact us within 7 days of delivery through the Contact us page or by email, with your order ID.
  • Tell us whether it's a defect or a size exchange (and the size you need), and share your unboxing video, plus clear photos of the defect if there is one.
  • Once we approve the request, we'll arrange a reverse pickup where available, or share the address to send the jeans to.
  • We dispatch your replacement once the original pair passes inspection.

Not eligible for exchange

  • Change of mind, or preferring a different style or colour.
  • Jeans that have been worn, washed or altered, or that have tags removed or damaged.
  • Requests without an unboxing video.
  • Items bought on final sale.

Cancellations

If an order is cancelled before it ships, any amount paid online is refunded to the original payment method within 5–7 business days.